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Privacy Policy

Illusion’s Signature Corp.
Web Site
Privacy Policy

 

This is the Privacy Policy for Illusion’s Signature Corp. (“IllUSION’S” or the “Company”) of the US, but it may apply to you even if you live outside the United States.

Thank you for visiting this site, the terms included here apply to the network of ILLUSION’S sites and its subsidiaries, each of which has adopted this Privacy Policy. Your privacy is important to us. This notice explains the information practices of the Company.

I. The Information We Collect

Through ILLUSION’S publications and websites, you can order products and participate in various activities expressing an opinion or participating in one of our online forums. Your personal information may be required to participate in these activities as well as to receive the products you have requested. The types of personally identifiable information may be collected on these pages and elsewhere include, but are not limited to: name, address, gender, email address, telephone number, fax number and credit or debit card.

The Company may also collect information about your personal or professional interests and the use of opinions on various products and programs.

For certain promotions, you will be asked to present information about other people. For example, you could present a person’s name, postal address and / or email address to send a gift or an electronic greeting card. The types of personally identifiable information that may be collected on other people on these pages include: recipient’s name, address, email address and telephone.

We may also collect certain identifying information that is not personally identifiable when you visit our website or our applications, such as the tip

II. How the Company uses the Information

We may use the information provided by you and others to comply with the requests of our publications or products, to answer questions about offers and offer other products, programs or services that may be of interest to you.

We may combine information that we receive with external files and share such information with third parties to highlight our ability in the market to sell products that may be of interest.

We may disclose personally identifiable information to third parties whose practices are not covered by this privacy statement.

Sometimes we use this information to communicate with you, such as to inform you when you have won one of our contests or when we make changes to subscriber agreements to fill out a request made by you or to contact you about your account.

Sometimes we use the identifiable non-personal information we collect to improve the design and content of our website and to help us detail your Internet experience. We may also use this information to analyze the use of the site as well as offer you products.

The company will disclose information that we maintain when required by law, for example, in response to a court order or subpoena. We would also disclose such information in response to a legal implementation agency’s request.

ILLUSION’S agents and contractors who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Policy, for example, not to use the information for any other purpose than to carry out the services that ILLUSION’S is performing.

The Company may transfer your personally identifiable information to other ILLUSION’S offices for internal management and administrative purposes. Your personal data will be transferred to the ILLUSION’S offices when necessary for the realization or conclusion of our contractual obligations with you or for your benefit. Transfers of personally identifiable information may also be when necessary for the recognition, exercise or defense of a legal right.

Please note that if ILLUSION’S or any of its subsidiaries or lines of business is sold or in any other way, including through the merger of the consolidation or sale of assets, the relevant customer database, including personally identifiable information that it possesses about You may, in whole or in part, be sold, assigned, transferred or not disclosed as part of that transaction.

Although we take appropriate measures to protect against unauthorized disclosure of information, we cannot assure you that the personally identifiable information we collect will never be disclosed in a manner that is incompatible with this Privacy Notice. Involuntary disclosures may result, for example, when third parties falsify their identities by asking on the site for access to personally identifiable information about themselves in order to correct possible errors in the data.

III. Cookies

To improve your online experience we use cookies. Cookies are text files that we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information unless you decide to provide us with that information, for example, by registering on one of our sites. However, once you

Choose to provide the site with personally identifiable information, this information can be linked to the data stored in the cookie.

IV. Security Protection

We have implemented physical, electronic and administrative procedures to safeguard and help prevent unauthorized access, maintain data security and correctly use the information we collect.

V. Note to parents

The site you are visiting is not designed to be used by children.

VI. Changes to the Privacy Policy

This Privacy Policy may be modified by ILLUSION’S. Any review will be published on this page so that you are aware of the information we collect, how we use it and under what circumstances we may disclose it.

If you have any questions or concerns about the ILLUSION’S Private Notice or its application please contact us via email at the following address: info@illusionsusa.us

 

Illusion’s Signature Corp.
Web Site
Terms and Conditions of use (05/2011)

 

The following terms and conditions (the “Terms and Conditions”) regulate your use of this website, and any content made available to or through this website, including its subdomains (the “Site Web”). The Website is available to Illusion’s Signature Corp. (“ILLUSION’S” or “we.”) We may change the Terms and Conditions from time to time, at any time without notice, by posting such changes to the Website. BY USING THE WEBSITE, YOU AGREE AND AGREE TO THESE TERMS AND CONDITIONS THAT APPLY FOR THE USE OF THE SITE

WEB. If you do not agree with these Terms and Conditions, you may not access or use the Website.

1. Property rights.

In the relations between you and ILLUSION’S, ILLUSION’S owns, solely and exclusively, all rights, titles and interests on and for the Website, all content (including, for example, audio, photographs, illustrations, graphics, other visual elements, video, copy, text, software, titles, shockwave files, etc.), code, data and materials about it, the image and appearance, design and organization of the Website, and the compilation of content, code, data and materials on the Website, including but not limited to copyright, trademark rights, patents, database rights, moral rights, sui generis rights and intellectual property and property rights themselves. The use of the Website does not grant ownership of any content, code, data or materials that you can access on or / through the Website.

2. Limited license.

You may access and view the content on the Website on your computer or other device and, unless otherwise indicated in these Terms and Conditions or on the Website, make simple copies or copies of the Website content for use. personal, internal use only. The use of the Website and the services offered on or / through the Website are for personal and non-commercial use only.

3. Prohibition of use.

The commercial or promotional distribution, publication or exploitation of the Website, or any content, code, data or materials on the Website is strictly prohibited, unless you have received the prior express written authorization of authorized personnel of ILLUSION’S or the other rights applicable to the holder. Except as expressly permitted herein, you may not download, publish, display, publish, copy, reproduce, distribute, transmit, modify, execute, transmit, transfer, create derivative works of, sell or exploit any content, code, data or materials on or available through the Website. Likewise, you agree that you may not alter, modify, delete, delete, change in any way the meaning or appearance of, or change the purpose, its content, code, data, or other materials in or available through the Website, including, without limitation, the alteration or deletion of the aforementioned trademarks, trade names, logos, service marks, or any other proprietary content or property rights. You acknowledge that you do not acquire any property rights by downloading any copyrighted material or / through the Website. If you make other use of the Website, or the content, code, data or materials about it or are available through the Website, except as provided above, you may violate copyright and other laws of the United States, other countries, as well as applicable state laws and may be subject to liability for unauthorized use.

4. Registered Trademarks.

The trademarks, logos, service marks and trade names (collectively the “Marks”) that appear on the Website or on the contents available through the Website are registered and unregistered of ILLUSION’S and the others and cannot be used in relation to products and / or services that are not related, associated with or sponsored by their rights holders that may cause confusion to the customer, or in any way that disparages or discredits their rights holders. All trademarks not owned by ILLUSION’S that appear on the Website or on or / through the services of the Website, where appropriate, are the property of their respective owners. Nothing contained in the Website should be construed as a concession, by implication, impediment, or otherwise, any license or right to use any Registered Trademark displayed on the Website without the written authorization of ILLUSION’S or the third party that Own the trademark application. Your misuse of the trademarks that appear on the Website or on or / through any of the Website’s services is strictly prohibited.

5. User Information.

In the course of your use of the Website and / or the services available on or / through the Website, you may be asked to provide certain personalized information to us (this information refers, hereinafter, “Information of the Username”). The collection of information and policies of use of ILLUSION’S with respect to the privacy of said user information are established in the privacy of the Privacy Policy website, which is incorporated herein by reference to all effects. You acknowledge and agree that you are solely responsible for the accuracy and content of user information.

6. The Materials Delivered.

Unless specifically requested, we do not request or wish to receive any confidential, secret or proprietary information or other material from you through the Website, by email or in any other way. Any information, creative works, demonstrations, ideas, suggestions, concepts, methods, systems, designs, plans, techniques or other materials presented or sent to us (including, for example and without limitation, that you send or publish in our rooms chat, message boards and / or our blogs, or send us by email) (“Submitted Material”) will not be considered confidential or secret, and may be used by us in any manner consistent with the Website Privacy Policy . By submitting or sending the materials sent to us, you: (i) declare and warrant that the materials presented are original to you, that no other party has the same rights, and that any “moral right” in Materials Submitted has been subject to waiver, and (ii) you already grant our affiliates a free, unrestricted, worldwide right, perpetual, irrevocable, non-exclusive and fully transferable, assignable and transferable to third parties and the license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works, distribute, execute, display and incorporate in other works any material presented (in whole or in part) in any form, medium or technology known now or developed later, even for promotional purposes and / or commercial We cannot be responsible for maintaining any Submitted Material provided by you to us, and we may remove or destroy this Submitted Material at any time.

7. Prohibited User Conduct.

You guarantee and accept that, by using the Website and the different services and features offered on or / through the Website, you will not do any of the following: (a) impersonate any person or entity, or falsify your affiliation with Any other person or entity, (b) insert its own or the advertising of a third party, brand or other promotional content in any of the contents of the Website, the materials or services, or use, redistribute, publish or exploit the content or service for any other commercial or promotional purpose, or (c) attempt to obtain unauthorized access to other computer systems through the Website. You must not: (i) participate in the “tracking”, “screen scraping”, “scraping database,” collection of email addresses, wireless addresses or other contact or personal information, or any other automatic means of Obtain user lists or other information from or through the Website or the services offered on or through the Website, including without limitation, any information found on any server or database related to the Website or the services offered on or / through the Website, (ii) obtain or attempt to obtain unauthorized access to computer systems, material or information by any means, (iii) use the Website or the services available on or / through the Website in any way with the intention of interrupting, damaging, disabling, overloading, or endangering the Website or services, including, without limitation, the mass sending of unsolicited messages or “flooding” servers with requests; (iv) use the Website or the services of the Website or functions in violation of ILLUSION’S or the intellectual property of any third party or other property or legal rights, or (v) use the Website or the services of the Website in violation of any applicable law. Likewise, you agree not to attempt (or encourage or support any other attempt) to bypass, reverse engineer, decrypt, or alter or interfere with the Website or the Website services, or any content thereof, or make any use Unauthorized of it. You agree that you will not use the Website in any way that may damage, disable, overload or damage the Website or interfere with the use by third parties and benefit from the Website or any of its services. You may not obtain or attempt to obtain any material or information by any means that is not intentionally made available to the public or those provided through the Website.

8. Public Forums.

ILLUSION’S may, from time to time, perform messaging services, chat services, bulletin boards, forums, blogs, other forums and other services available on or / through the Website. You agree not to upload, publish, transmit, distribute or publish through the Website or any service or content available on or / through the Website, any material that (i) restricts or inhibits other users from using and enjoying The Website or the services of the Website, (ii) are fraudulent, illegal, threatening, abusive, harassing, abusive, slanderous, obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent, (iii) constitute or encourage a conduct that would constitute a criminal offense, give rise to civil liability or violate any local, state, national or international law, (iv) violates, plagiarizes or infringes the rights of third parties, including, without limitation, copyright, trademarks, trade secrets, confidentiality, contract, patent, privacy or publicity rights or any other proprietary right, (v) contains a virus, spyware, or other harmful component, (vi) contain embedded links, advertising, chain letters or pyramid schemes of any kind, or (vii) constitutes or contains false or misleading indications about the origin, sponsorship, or statements of fact. In addition, you agree not to impersonate any other person or entity, whether real or fictitious, including any of ILLUSION’S. You also cannot offer to buy or sell any product or service through your comments submitted to our forums. You are solely responsible for the content and consequences of any of your activities.

9. Right of Supervision and Control of Writing.

ILLUSION’S reserves the right, but has no obligation, to control and / or review all materials published on the Website or / through the services of the Website or user characteristics and ILLUSION’S is not responsible for deposited materials. by users ILLUSION’S reserves the right at any time to disclose information when necessary to adapt to any law, regulation or government request, or edit, refuse to publish or delete any information or material, in whole or in part, that the sole discretion of ILLUSION’S are unacceptable violation or in these Terms of Use, ILLUSION’S policies or applicable law. We may also impose limits on certain features of the forums or restrict their access to part or all of the forums without prior notice or penalty, if we believe they are violating the guidelines set forth in this section, our applicable terms and conditions or laws, or for any other reason without prior notice or obligation.

10. Compensation.

You agree to defend, indemnify and maintain ILLUSION’S and its affiliated directors, officers, employees and agents of any and all claims, liability, costs and expenses, including attorney fees, arising in any way from your use of the Website, placement or transmission of any message, content, information, software or other materials through the Website, or its breach or violation of the law or these Terms and Conditions. ILLUSION’S reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to compensation for you, and in such case, you agree to cooperate with the defense of ILLUSION’S against such claim.

11. Orders for Products and Services.

ILLUSION’S may make certain products available to visitors and registrants of the website. If you request any product, you declare and guarantee that you are 18 years of age or older. You agree to pay in full the prices of the purchases you make either with a credit / debit card concurrent with your online application or by other means of payment that is acceptable to ILLUSION’S. You agree to pay all applicable taxes. If the payment is not received by us from your credit / debit card issuer or its agents, you agree to pay all amounts owed on demand by us. Some products that you purchase and / or download on or / through the Website may be subject to additional terms and conditions presented to you at the time of purchase or download.

12. Third Party Websites.

You may have the ability to link from the Website to third party websites and third party websites may have a link to the website (“Linked Sites.”) You acknowledge and agree that we have no responsibility for the information, content, Products, services, advertising, code or other materials that may or may not be provided by or through linked sites, even if they belong or are managed by our affiliates. Links to linked sites do not constitute endorsement or sponsorship by us of said websites or the information, content, products, services, advertising, code or other materials presented on or / through such websites. The inclusion of these links to these sites on our Site does not imply any recognition by ILLUSION’S, sponsorship or recommendation of that site. ILLUSION’S disclaims any liability for links (1) from another website to this website and (2) to another website on this website. ILLUSION’S cannot guarantee the standards of any website that can be accessed from this Website nor is ILLUSION’S responsible for the content of those sites, or the following links. ILLUSION’S does not represent or warrant that the content of any third-party website is correct, in accordance with state or federal law, or in accordance with copyright or other intellectual property rights. In addition, ILLUSION’S is not responsible for any other form of transmission received from any linked website. Your confidence in the content of a third-party website is at your own risk and assumes all responsibilities and consequences arising from such trust.

13. DISCLAIMER OF WARRANTIES.

THE WEB SITE, INCLUDING, WITHOUT LIMITATION, ALL SERVICES, CONTENTS, FUNCTIONS AND MATERIALS PROVIDED THROUGH THE WEBSITE ARE PROVIDED “AS IS”, “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, ALREADY EXPRESS OR IMPLIED, INCLUDED, WITHOUT LIMITATION, ANY WARRANTY OF INFORMATION, DATA, DATA PROCESSING, TIME OF ACTIVITY OR ACCESS WITHOUT INTERRUPTIONS, WARRANTIES RELATING TO EXISTENCE, PLAYFULNESS, DISPLAYABILITY, ACCURACY, ACCURACY, CORRECTION, EXHAUSTIVITY, INTEGRITY, USE INFORMATION AND WARRANTIES OF TITLE, NON-INFRINGEMENT, MARKETING OR FITNESS FOR A PARTICULAR PURPOSE, AND WHICH REJECT ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED. DOES NOT WARRANT THAT THE WEBSITE OR THE SERVICES, CONTENTS, FUNCTIONS OR MATERIALS PROVIDED THROUGH THE WEBSITE WILL BE PUNCTUAL, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT GUARANTEE THAT THE WEBSITE OR OF THE PROVIDED SERVICES COMPLY WITH THE REQUIREMENTS OF THE USERS. NO ADVICE, RESULTS OR INFORMATION, ORAL OR WRITTEN, OBTAINED BY YOU FROM THE USA. OR THROUGH THE WEBSITE IS NO WARRANTY THAT IS NOT EXPRESSLY IN THIS DOCUMENT. ILLUSION’S ASSUMES NO RESPONSIBILITY, AND IS NOT RESPONSIBLE FOR ANY DAMAGE OR, VIRUSES THAT MAY AFFECT, ITS ACCOUNT EQUIPMENT, ACCESS, USE OR NAVIGATION ON THE WEBSITE OR THE DOWNLOAD OF THE TEXT DATA MATERIALS, IMAGES, CONTENTS VIDEO, OR AUDIO CONTENT OF THE WEBSITE. IF YOU ARE NOT SATISFIED WITH THE WEBSITE, THE ONLY SOLUTION IS TO STOP USING THE WEBSITE.

WE TRY TO ENSURE THAT THE INFORMATION PUBLISHED ON THE WEBSITE IS CORRECT AND UPDATED. WE RESERVE THE RIGHT TO CHANGE OR MAKE CORRECTIONS TO ANY INFORMATION PROVIDED ON THE WEBSITE AT ANY TIME AND WITHOUT NOTICE. ILLUSION’S DOES NOT SUPPORT OR IS RESPONSIBLE FOR THE PRECISION OR RELIABILITY OF OPINION, SUGGESTIONS OR DECLARATION ON THE WEBSITE, OR BY OFFENSIVE, DIFFAMATORY, OBSCENE, INDECENT, ILLEGAL OR INFRINGEMENT MADE BY ANY DISTINCTION TO THE OFFICIAL OFFICIALS (INCLUDING, WITHOUT LIMITATION, OTHER USERS OF THE WEBSITE). IT IS YOUR RESPONSIBILITY TO ASSESS THE ACCURACY, INTEGRITY OR UTILITY OF ANY INFORMATION, OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE WEBSITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS CORRESPONDED, ON THE EVALUATION OF ANY INFORMATION, OPINION, ADVICE OR OTHER CONTENT, INCLUDING BUT NOT LIMITED TO FINANCIAL HEALTH, OR LIFE INFORMATION, OPINION, ADVICE OR OTHER CONTENT.

UNLIMITED ABOVE IN THIS SECTION, ILLUSION’S AND ITS AFFILIATES, SUPPLIERS AND LICENSES DO NOT WARRANT OR WITH REGARD TO THE PRODUCTS OR SERVICES ORDERED OR PROVIDED THROUGH THE WEBSITE AND REJECT THROUGH THIS MEANS, AND THROUGH YOU , TO ALL WARRANTIES AND MANIFESTATIONS MADE IN THE LITERATURE OF PRODUCTS OR SERVICES, QUESTIONS AND DOCUMENTS OF QUESTIONS AND ANOTHER ON THE WEBSITE OR IN CORRESPONDENCE WITH ILLUSION’S OR ITS AGENTS. THE PRODUCTS AND SERVICES ORDERED OR PROVIDED THROUGH THE WEBSITE ARE OFFERED BY ILLUSION’S “AS IS”, EXCEPT TO THE EXTENT THAT, IN THEIR CASE, OTHERWISE IS ESTABLISHED IN A LICENSE AGREEMENT OR SALE SEPARATELY WRITTEN BY WRITTEN BETWEEN YOU AND ILLUSION’S OR YOUR LICENSE OR SUPPLIER.

14. LIMITATION OF LIABILITY.

UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, ILLUSION’S, OR ANY OF ITS DIRECTORS, OFFICIALS, EMPLOYEES, AGENTS OR SUPPLIERS OF CONTENT OR SERVICE (COLLECTIVELY, “PROTECTED ENTITIES”) WILL BE RESPONSIBLE, DIRECTLY DAMAGES, , CONSEQUENCES, EXAMPLES OR PUNITIVES ARE OR DIRECTLY OR INDIRECTLY RELATED TO THE USE OR IMPOSSIBILITY OF USING THE WEBSITE OR THE CONTENT, THE MATERIALS AND FUNCTIONS RELATED TO THE SAME, THE PROVISION OF INFORMATION THROUGH THE WEBSITE, LOST OR LOSS BUSINESSES SALES, EVEN WHEN SUCH PROTECTED ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR DUE DAMAGES OR WHAT SOME OF THE LIMITATIONS DO NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE ENTITIES OF PROTECTION MUST BE RESPONSIBLE FOR OR IN RELATION TO ANY CONTENT PUBLISHED, TRANSMITTED, CHANGED OR RECEIVED BY OR IN THE NAME OF THE USER OR PERSON THROUGH THE WEBSITE. IN NO EVENT THE TOTAL RESPONSIBILITY OF THE USER PROTECTION ENTITIES FOR ALL DAMAGES, LOSSES AND ACTION (CONTRACTUAL OR EXTRACONTRACTUAL, INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR OTHERWISE) DERIVED FROM THE TERMS AND CONDITIONS OF USE OR CONDITIONS WEB TO OVERCOME, IN SETTING, THE AMOUNT, IN YOUR CASE, PAID BY YOU TO ILLUSION’S FOR THE USE OF THE WEBSITE OR PURCHASE OF PRODUCTS THROUGH THE WEBSITE.

15. Photosensitive seizures.

A very small percentage of people may suffer an attack when they are exposed to certain visual images, such as flashing lights or patterns that may appear in video games or other electronic or online content. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these “photosensitive epileptic seizures” when they set up video games or electronic content. If you experience any of the above symptoms, or if you or your family have a history of seizures or epilepsy, you should stop using the Website and consult a doctor.

16. Applicable Laws.

We control and operate the Website from our offices in the State of Florida, USA. We do not represent that the materials on the Website are appropriate or available for use elsewhere. People who choose to access the Website from other places do so on their own initiative and are responsible for complying with local laws, if and to the extent that local laws are applicable.

All parties to these terms and conditions waive their respective rights to a trial by a jury.

17. Termination.

ILLUSION’S may terminate, change, suspend or interrupt any aspect of the Website or the services of the Website at any time. ILLUSION’S may restrict, suspend or interrupt access to the Website and / or its services if it believes that it is against our terms and conditions or applicable law, or for any other reason without prior notice or obligation. ILLUSION’S maintains a policy that provides for the cancellation in some circumstances of the privileges of using the Website by users who are repeat infringers of intellectual property rights.

18. Changes to the Terms of Use.

ILLUSION’S reserves the right, in its sole discretion, to change, modify, add or remove any part of the Terms and Conditions, in whole or in part, at any time. Changes to the Terms and Conditions will be effective when published. Your continued use of the Website and / or the services available on or / through the Website after any change in the Terms and Conditions are published, will be considered as an acceptance of such changes.

19. Several.

The Terms and Conditions and the relationship between you and us will be governed by the laws of the State of Florida, USA, without considering the incompatibility of the provisions of the law. You agree that any cause of action that may arise under the Terms and Conditions will be initiated and heard in the competent court in the State of Florida, MiamiDade, USA. You agree to submit to the personal and exclusive jurisdiction of the courts located within MiamiDade County in the State of Florida. Our inability to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any of the provisions of the Terms and Conditions is considered by a court of competent jurisdiction to be invalid, the parties agree that said court should attempt to interpret the intentions of the parties as reflected in the provision, and the other provisions of the Terms and Conditions will remain in full force and effect.

SHIPPING & RETURNS

Shipping and Handling Information

For orders shipped directly to you, the following applies:

  • A valid United States address is required for all deliveries.
  • All items in your order are delivered within 24 hours after the order is received, sent from Standard Delivery.

The shipping charge depends on the amount of points you buy, therefore the following is established:

From 0 to 99 points the shipping fee is $ 7.99.

From 100 to 299 points the shipping fee is $ 13.99

From 300 points onwards the shipping is free.

All items in your order will be sent to the “address” that you define in your purchase order.

All orders placed on Saturday, Sunday or holidays will be shipped the next business day.

Shipping and Handling

If your order is damaged during the transfer by the carrier PLEASE clearly state on the paperwork of the company that the item was damaged when it arrived, deny the shipment, and provide us with a copy of that documentation. Contact us by sending images if available so that we can get you a replacement or find a solution for the damage to repair. It is recommended that you remove the wrap and / or box and inspect the product for hidden damage as well. If the carrier does not allow you to remove the box, then please write clearly in the shipping letter “Subject to damage inspection”.

Returns / Refund

All returns of any of our products or promotions must be in perfect condition. If you wish, you can contact our customer service office directly at 1855 8ARNICA (18558276422).

Cancellation of an Order:

Cancellations are only allowed if the product has not been sent or delivered. If you wish to cancel an order, you must call 18558276422 and speak with a representative immediately after making the payment online and / or telephone.

If your order has already been shipped, please contact our Customer Service department to speak with a representative at 18558276422.

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